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Features
Order
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Administration

Access real-time Reports, Alerts & Monitoring via The OMSPro Management Portal

The OMSPro Management Portal is your Virtual Data Console for channel API and data transparency. View real-time data mappings, mapping history, channel responses, reports and alerts on a consolidated dashboard. Control and set up to multiple different access control levels including admin, product details, order details and merchant information.

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  • Customer Services
  • Distributed Order Management
  • Omnichannel
  • Analytics
  • Administration
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    Order management
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    Cancel management
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    Return management
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    Exchange management
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    Customer management
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    Track fulfillment & shipment
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    Track payment & refund
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    Unify stocks
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    Unify orders
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    Order orchestration
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    Inventory management
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    Drop shipping
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    Click & Collect
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    Reverse in store
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    Delivery from store
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    Order from stores (endless Ailes)
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    Return to store
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    Product Locator
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    Dashboard
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    Aggregated Reports
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    Operational / BI Reports / Custom Reports
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    Granular Security Management (Roles, Menus, Users)
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    Troubleshoot data issues
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    Application Error Dashboard
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    Bulk Data Import/Export

Resources Case Studies PANDORA (Hong Kong / Singapore / Japan Markets)

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#case_study

by Addon Business Solution

Pandora case 1
PANDORA

The Challenge

PANDORA requires the implementation of OMSPro with Demandware in for all Hong Kong market, Japanese market, and Singapore market. Also, PANDORA needs a perfect integration with its own ecosystem, including ERP, CRM, BI, to manage multi-market by one single contact.
Pandora case 2

The Solution

In 2015, RCI offered PANDORA OMSPro, which is fully integrated with Demandware and offering multi-lingual feature and customized interface, pointedly for all HK market, SG market, and JP market, providing one single point of contact operation and single source of information to help PANDORA manage businesses from different markets at the same time.

The Result

Currently, it is the first e-commerce standalone project in the Asia market for PANDORA to support brand expansion. By using the OMSPro system which is fully integrated with Demandware and PANDORA’s own ecosystem (ERP, CRM, BI, POS), PANDORA store now is able to seamlessly fulfill various online orders, including pick & pack, ship from store, and seek & send process.

Related Article

OMSPro helps PANDORA, a Luxury Jewelry Retailer to deploy OMSPro solution with Salesforce Commerce Cloud in Hong Kong / Macau / Singapore / Japan

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