The Challenge

L'ORÉAL requires a new order management system pointedly for better service in both Korea and Australia markets. Because of L'ORÉAL’s multi-brands nature, it also urgently needs a solution that can cope with orders from different brands in markets simultaneously and be perfectly integrated with its own complex ecosystem.

The Solution

In 2015, RCI worked with L’ORÉAL of both Korea and Australia markets and helped it successfully build the OMSPro system which is fully integrated with Demandware and possessing powerful localization feature to assist L’ORÉAL to deal with various localized problems, such as the currency, tax, date, language, etc., highly customizing for L’ORÉAL of both Korea and Australia markets.

The Result

Nowadays, L’ORÉAL of both Korea and Australia markets is the first e-commerce standalone project in APAC to support the brand expansion. By using the OMSPro system which is highly integrated with Demandware and L’ORÉAL’s own ecosystem ( ERP, CRM, 3PL, POS), L’ORÉAL of both Korea and Australia markets now can manage orders from different brands through one single point of contact way, greatly enhancing the work efficiency.

 

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